This privacy policy sets out how D.W. Services LLP uses and protects any information that you give DW Flooring when you use this website. We are committed to safeguarding your privacy and complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. D.W. Services LLP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Purpose of this Privacy NoticeThis privacy notice aims to give you information on how D.W. Services LLP collects and processes your personal data through your use of the website, including any data you may provide when you purchase a product.
This website is not intended for children and we do not knowingly collect any data relating to children.
1. Who We Are
D.W. Services LLP (“we”, “our”, “us”) is the data controller responsible for your personal information. If you have any questions, you can contact us at:
Email: [email protected]
Postal Address:
Building 5, The Heights,
Weybridge
KT13 0NY
2. Information We Collect
When you use our website, we may collect the following types of personal data:
Identity Information: your name, billing and shipping addresses.
Contact Information: email address, phone number.
Transaction Information: details of your orders and payments (note: payment details are processed securely by our payment providers, not stored by us).
Technical Information: IP address, browser type, and usage data, collected via cookies and similar technologies.
Communication Information: messages or emails you send to us.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Third-party links
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit.
3. How We Collect Information
We collect data when you:
- Place an order through our store.
- Contact us via email, form, or social media.
- Browse our website (via cookies and analytics).
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Provide customer support.
- Improve our website and services.
- Meet legal and regulatory obligations.
We will only use your personal data when the law allows us to, including fulfilling contracts, complying with legal obligations, and pursuing our legitimate interests.
5. Sharing Your Information
We may share your information with trusted third parties, including:
- Big Cartel (website hosting and store platform, see below).
- Payment providers (such as PayPal, Stripe, etc.).
- Delivery companies (to ship your orders).
- Service providers (such as email marketing platforms or analytics tools).
Big Cartel
Our store is hosted on Big Cartel. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Big Cartel’s data storage, databases and the general Big Cartel application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Big Cartel stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
6. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content.
You can manage or disable cookies in your browser settings.
7. How Long We Keep Your Information
We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting obligations. This is typically a maximum of seven years after services in relation to you come to an end, after this period all data will be securely destroyed. However, we reserve the right to keep information for longer if we feel that this is in our legitimate interests.
In some circumstances you can ask us to delete your data: see below for further information.
8. Your Rights
Under UK data protection law, you have rights including:
- Access – request a copy of the information we hold about you.
- Rectification – request corrections to your personal information.
- Erasure – request we delete your data when there is no legal basis to keep it.
- Restriction – request we limit how we use your data.
- Objection – object to processing, including direct marketing.
- Data portability – request transfer of your data to another service.
To exercise your rights, contact us at [email protected].
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Last updated 18th August 2025