This site is operated by D.W. Services LLP, registered in England and Wales (Company No. OC437761). Our registered office is at Building 5, The Heights, Weybridge, KT13 0NY.
2. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms & Conditions and Privacy Policy. Please read them carefully. If you don’t agree with any part, please stop using the site.
3. Products & Orders
All product descriptions, images, and prices are for guidance only and may vary—actual product may slightly differ as hardwood flooring is a natural product and as such is subject to variation in the colour/shade/appearance. Images provided are for reference only.
4. Pricing & Payment
- Prices include VAT unless stated otherwise. Delivery charges will be added at checkout.
- Payment is due in full at the time of order.
- Ownership of goods remains with us until full payment is received.
5. Order Confirmation & Cancellation
Your order becomes binding only once we send you a written confirmation or dispatch the goods.
You may cancel before dispatch for a full refund. If you've changed your mind after dispatch, returns may be accepted under our Returns Policy.
6. Delivery & Storage
- Delivery is kerbside unless otherwise arranged, and buyers must facilitate access for large vehicles.
- Missed deliveries may incur redelivery fees.
- Storage options may be available (e.g., holding goods for up to 1 month for free).
7. Returns & Refunds
You generally have 30 calendar days to return items (unused, unopened, with original seal). Damaged items must be reported within 7 days of delivery.
Refunds will be issued within 14 days of receipt if items are in resalable condition.
8. Limitation of Liability
We will not be liable for any indirect, incidental, or consequential loss arising from your use of the site or products.
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or your right of cancellation under the Consumer Contracts Regulations 2013.
9. Copyright
All content on this site is owned by us or our licensors. You may not reproduce, distribute, or use content without prior written permission.
10. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We may update these Terms & Conditions periodically. We recommend reviewing them regularly. The effective and last-updated dates will reflect changes.
Effective Date: 14th December 2022
Last Updated: 25th August 2025