Returns

Returns

When goods are returned solely on the account of customer error, we will issue a refund amounting to that obtained for the goods on resale less 15% handling charge.
In cases where goods returned are seriously damaged in transit due to inadequate packing, credit for scrap value only can be accepted.

Transport costs are applicable for the collection of the materials. Returns are expected to be made within 28 days of invoice. Returns after 28 days are not accepted. Items over 3 months old will not be entertained.

Refunds may take up to 7 days to process after the receipt of the goods.

Cancellations

Cancellations, which must be confirmed in writing, can only be accepted prior to goods being dispatched.